return & exchange policy
at Ardra, we prioritize delivering exceptional quality with every piece. While we do not offer refunds, we are committed to assisting you if any unforeseen circumstances arise during shipping.
Conditions for Exchange:
- Exchanges are applicable for items damaged during shipment, reported on the same day of receipt, subject to product availability.
- The original piece must be returned in its original condition with the receipt.
- Customers are responsible for all shipping costs involved in returning items for exchanges and these are non-refundable.
- In the rare event of receiving a damaged or defective item, please inform us on the same day of receiving it. We will replace the damaged or broken piece if the damage is due to a manufacturing issue on our part.